TERMS AND CONDITIONS

 Doorways Villa Vacations, LLC

This Agreement is between you (“Client”) and Doorways Villa Vacations, LLC (“Doorways”).  This signed Agreement, Rules and Regulations, Policies and the Terms and Conditions stated on the Doorways website are all part of Client’s agreement with Doorways.  Doorways may revise its Rules and Regulations, Policies, and Terms and Conditions from time to time.

1. RATES

Prices are quoted per home per week (not per person). Rates for each rental reflect the maximum occupancy - additional guests are subject to a per person/per week charge. Reservations are from Saturday to Saturday (unless otherwise agreed). Prices are subject to shifts in currency exchange rates and will be adjusted up or down at the time of payment. Your rental comes with the appliances and amenities as listed on the web page from which you first observed. Please go to that web page to fully familiarize yourself with the items included with the rental of your choice. Any charges over and above the amount of the rental (utilities, telephone, cleaning, head tax) are usually payable directly to the owner or representative, or in some cases to Doorways.

2. CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform Doorways before Client selects a villa of the number of guests, health conditions (allergies, asthma, heart conditions, walking problems) or any other special requirements relevant to selection of accommodations.  Clients are responsible for obtaining any required passports, vaccinations requirements and travel arrangements. Doorways accepts no liability for clients improperly documented. Clients must exercise care for the rented property and will be held responsible for any damage. Villa doors and windows must be closed and locked when guests are away from the villa. All client agents are responsible for providing a timely W9 form.

3. BOOKING

The booking agreement is based on the details, descriptions and conditions as set out in the web page for the accommodation concerned, valid on the day of booking for the specified rental period at the prices listed in the price list attached to the descriptions.

4. PAYMENT

On confirmation of the booking by us, a deposit of 50% of the total amount issued in our invoice is due immediately. We receive the amount on behalf of the owner and it includes Doorways Villa Vacations service fee. No extra confirmation of receipt of the deposit is normally given. The balance is due unrequested and must be credited to our bank account at least 90 days prior to your arrival date. In the case of short-term bookings made less than 64 days prior to the arrival date, payment in full is due immediately.  Payments made by the client are not refundable. We strongly urge you to purchase trip cancellation insurance.

4.1 Payment via wire transfer:

Deposit payment: either the deposit or full payment are not refundable must be made within 4 days after the issuing date of the booking confirmation/invoice. Always quote the family name of the tenant and the name of the property to be rented with any correspondence or payment. All bank charges (for the person making the transfer and for the recipient) are to be borne by the customer. In case of your default of payment, either on the deposit or on full payment for short-term bookings, within the terms of the above-mentioned deadlines, we will consider the contract null and void automatically on the 6th day after the issuing date of the booking confirmation/invoice. In this case, the owner and Doorways are released from any of our obligations and the reservation made for you will be cancelled. Balance payment: The balance is not refundable has to be credited to our bank account latest 90 days before the beginning of the rental period. In case the balance payment does not arrive within the fixed time frame Doorways and the owner are authorized, after demand for payment and fixed extension, to withdraw from the contract and claim the costs for withdrawal.

5. NAME, NUMBER OF PERSONS AND PETS

Italian tax law requires that owners register the name and address of the guests once the payment is processed. Clients are therefore required to provide name, address, and mobile phone of the guests arriving to the villa. Only those persons stipulated in the booking form may have access to the house. If the tenant plans to have guests during the rental period, the number of guests, including their names and the visiting period, must be made known to the owner prior to the guests' arrival. In cases where the house price includes additional beds/baby cots, or where they are provided free of charge, these items must still be mentioned on the voucher - otherwise an extra charge may be added at the holiday destination. The voucher must also include any changes to the room type booked (double room instead of twin-bed room and vice versa) - otherwise an extra charge may again be added at the holiday location. The total number of persons may not exceed the authorized number as stated in the price list. Should the owner, his representative or the key holder find more persons staying in the accommodation than stated, it is up to his/her or our discretion to ask the clients to vacate the house. Pets are not permitted unless explicitly agreed to in writing. Should the key holder find any violations to this clause, it is totally up to her/his discretion to ask the client to vacate the house without compensation.

6. ARRIVAL AND DEPARTURE TIMES

Customers must arrive between 4.00 pm and 7.00 pm and leave between 8.00 am and 10.00 am on the day of departure unless alternative arrangements have been made in advance. Customers are requested to call the key holder if they are delayed. We cannot guarantee that keys may be collected outside of these times. If the customer is unable to take occupation on the day and time reserved due to delays, illness, personal reasons etc. no refund can be made. Similarly if he/she has to cut short their holiday no refund can be made for the days unused. If the customer would like to extend his/her stay please contact us and we will inform you immediately whether this is possible.

7. UTILITIES AND OTHER EXTRAS

All extras are specified on the property listing and are due in the local currency (Euro) directly to the owner/key holder upon arrival. Rates do not include long distance or local calls where a telephone is provided, these are metered and payable to the owner separately from all other costs. Heating, electricity, and gas consumption are additional charges unless otherwise indicated. Be aware that energy costs are much higher in Europe than the US. Meters will be read upon arrival and departure and the exact charges for these consumptions will be due in cash on departure. Additional expenses have to be settled directly between the customer and the house owner on the spot. Guests requiring an extra maid service or cook service have to pay for this service directly at the end of each working day.

8. CLEANING

The property must be left clean by you at the end of the rental period. Excessive cleaning upon departure (including but not limited to cleaning of upholstery, shampooing of the rugs, breakage, soiling or damage to the interior or exterior caused by the tenant) may be subject to further charges than those given on the page. Cleaning fee, when requested, has to be paid at arrival.

9. BEHAVIOR

The person signing the booking form is responsible for the correct and decent behavior of his/her party. Should the person and his/her party behave in such a manner that is not acceptable by civilized standards, the key holder may ask the person and his/her party to vacate the house without compensation.

10. SECURITY DEPOSIT

Security deposits are due for every property. Security deposits held by Doorways are refundable 30 days after your return to the US, less any damage or extra fees as noted on the Doorways website. Clients are responsible for any damages exceeding the amount of the security deposit.

On arrival the client must pay a security deposit in the amount noted on the invoice directly to the owner his/her representative or the key holder.  This deposit must be made in cash; cheques will not be accepted. Failure to pay the deposit will result in the key holder refusing entrance to the house; keys will not be handed over until the deposit has been paid. The deposit will be returned in full to the client at the end of the letting period less any deductions made by the owner, his/her representative or the key holder for damages caused to the house, its garden area, the internal or external furniture, heating costs if metered and any extra expenses incurred during the letting period and still outstanding at the date of departure. Should the damage exceed the security deposit amount, the tenant agrees to pay the additional charges on demand. If the customer leaves without being checked out as arranged, the entire security and/or utility deposit will be held.

11. CANCELLATION

Cancellations are only effective upon receipt of written notification, and the following cancellation policy will apply:  Payments are nonrefundable once received.  We strongly urge clients to purchase trip cancellation insurance.

12. LIABILITY

Doorways acts as a villa consultant and cannot be held responsible for the actions of the owners /customers/agents or consequences of them.

 Doorways assumes no responsibility for any personal injury, property damage, financial or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any matter beyond our control, including but not limited to, a delay or cancellation of flights that causes you to miss all or any portion of the trip, Acts of God, acts or orders of government, pandemics, epidemics, war, terrorist acts, riots, disaster, weather events, strikes, or the actions or failures to act of the Villa owner.

You agree to indemnify and hold Doorways Villa Vacations harmless for any claims arising from an infringement of the booking conditions of this agreement or of any third party claims. We have the full and exclusive discretion to refuse or discontinue service to any person, and/or rescind any contract for accommodation or guest services. We will not be held liable under any circumstances, including substitutions, to refund any unused portion of booked accommodation or services as described in these booking conditions. These booking conditions are the conditions which will govern the reservations of all accommodations.

13. ALTERATIONS AND CANCELLATIONS BY THE OWNER

Though it is unlikely the owner will have to make any changes to confirmed arrangements, it does occasionally happen and we will advise you at the earliest possible date. If for some unforeseen reason a confirmed accommodation cannot be provided because it is either destroyed, uninhabitable due to structural damage or essential equipment and fixtures such as heating, electrical systems, plumbing, hot water being out of operation, or rented to another party by error, or is uninhabitable because it is not in working order per these booking conditions, Doorways will immediately attempt to find another accommodation of similar qualities, cost and size. The price difference, if greater, must be paid by the customer, and, if smaller, will be reimbursed. If it is not possible to offer an equivalent or the client refuses to rent the alternative accommodation, either side may terminate the booking contract. In this case the liability of the owner is limited to the reimbursement of payments made by the client.

14. COMPLAINTS

Any complaints concerning the accommodation must be reported to the house owner or his/her representative or to us and in writing to us within 48 hours of the complaint or dissatisfaction arising. He/she will make his best efforts to arrange for these problems to be solved. Clients leaving the accommodation prematurely without notifying Doorways lose all rights to claim possible reimbursement. Complaints lodged at the end of the rental period will not be taken into consideration. Likewise, complaints made after departure from the accommodation cannot be verified and, therefore, cannot be considered for any possible reimbursement. Please note: houses in Italy are allotted a limited amount of electricity (3 - 6 kilowatts). Although it happens very seldom, using too many appliances at the same time will trip the house breaker. This does not mean that there has been a power failure, only that a breaker in the house has been triggered. It needs to be switched back on. Similarly to the U.S. and other European countries, the panel is inside the house. Please be careful to limit the simultaneous use of electrical appliances. You acknowledge that you have received, understood and agreed to these booking conditions. On signing the booking form the client and his/her party totally and unconditionally accepts these booking conditions.

15. DATA PROTECTION

Doorways undertakes to only pass on the transmitted data to authorized third parties.

16. BINDING ARBITRATION

Any dispute concerning, relating or referring to this Agreement, Doorways’ website, brochure or any other literature concerning the services, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act and according to the then existing Commercial Rules of the American Arbitration Association. Such proceedings will be governed by substantive (but not procedural) Pennsylvania law and will take place in Philadelphia, Pennsylvania before a single arbitrator. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. By agreeing to these terms and conditions, the participant and Doorways are waiving the right to a trial by jury.  Any arbitration commenced against Doorways must be on behalf of the signatory to this Agreement and his or her immediate family members who travelled with signatory, such as a spouse or child.  Under no circumstances can Client be part of a class or other joint action.  The parties shall bear their own attorneys fees in all events.