These Terms of Service govern your use of villavacations.com and the services Doorways Villa Vacations provides through it. By using the site or by sending us an inquiry, you accept these terms.
About us
Doorways Villa Vacations is a US-based, IATA-accredited travel agency specializing in Italian villa rentals. We are not a property owner or property manager. We do not own, operate, control, or maintain any of the villas listed on this site, and we are not an online booking portal, online travel agency (OTA), or marketplace. We provide an advisory and concierge service that helps travelers connect with independent Italian villa owners; the owners set the rates, the calendar, and the rental terms.
How a booking works
The “Inquire” forms and email links on this site begin a conversation, not a booking. When you send us an inquiry, we respond with availability, pricing, and recommendations. If you decide to move forward, you enter into a separate rental agreement directly with the villa owner (or their property manager), which contains the binding terms of your stay: cancellation policy, deposit schedule, security deposit, check-in details, and what is and is not included.
Doorways is not the merchant of record for your villa rental. We do not collect rental payments on behalf of villa owners, we are not a party to the rental contract between you and the owner, and we do not act as an intermediary, broker, online booking portal, marketplace, or escrow agent. Deposits and payments are made directly to the villa owner (or the owner’s designated payment agent) on the schedule and through the method specified in your rental agreement. Refunds, charge disputes, security-deposit returns, and damage claims are matters between you and the villa owner.
The rates shown on this site are starting points, often the lowest-season rate. Final pricing depends on the dates, the party size, the duration, and any add-on services. We confirm the exact price in writing before any payment is requested.
Information on this site
We make best efforts to keep villa descriptions, photos, amenities, and rates accurate. Listings change. We update the site when owners tell us about changes. We do not guarantee that every detail is current at the moment you read it, and we recommend that you confirm the specifics that matter to you (sleeping arrangements, accessibility, included services) before booking.
Travel guides, blog posts, and other editorial content on this site are written from personal experience. Restaurants, hotels, opening hours, and prices change without notice. Confirm anything time-sensitive before you go.
Travel insurance
We strongly recommend travel insurance for every Italy trip. See our travel insurance page for the partner we work with. We do not sell insurance directly and we earn a small commission if you purchase through our partner link; this does not affect your price.
Cancellations and refunds
Cancellation policies are set by each villa owner and disclosed in your rental agreement. They typically include a non-refundable deposit and a sliding refund schedule based on how far in advance you cancel. We advocate for our clients in extraordinary circumstances but we cannot override the contractual terms of the owner’s agreement.
What we are not responsible for
To the maximum extent permitted by law:
- We are not the operator of the villas you book and we are not responsible for the condition, safety, or services of those properties
- We are not responsible for flight delays, weather, force majeure events, public health emergencies, or other circumstances outside our control
- We are not responsible for losses arising from your own travel choices, including but not limited to declining travel insurance or trip-protection options we recommend
- We are not liable for indirect, incidental, or consequential damages connected to your use of this site or any booking made through us
None of the above limits any liability that cannot be excluded by law, including liability for gross negligence or wilful misconduct.
Intellectual property
The photographs, text, design, and other content on this site are owned by Doorways Villa Vacations, the villa owners, or our contributors. You may share links to our pages on social media and quote short excerpts with attribution. You may not republish our content, photographs, or villa descriptions on another commercial site without written permission.
Acceptable use
Don’t use the site or the inquiry forms to send spam, harass us or anyone we work with, scrape the property listings for a competing business, or attempt to interfere with the website’s operation. We reserve the right to refuse service to anyone for any lawful reason.
Changes to these terms
We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the current version. Material changes will be flagged on this page; continued use of the site after a change means you accept the updated terms.
Governing law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law principles. Any dispute that cannot be resolved through good-faith discussion will be brought in the state or federal courts located in New York County, New York.
Contact
Susan Russo
Doorways Villa Vacations
Send us a note
Phone: 1 (800) 409-4346
